Welcome to the Sauce Supper Club website terms and conditions for use (“Terms”). These Terms apply to the use of this Website and by accessing this Website and/or placing an order for Products you agree to be bound by the Terms set out below. If you do not agree to be bound by these terms and conditions please do not use our Website.
Before you place an order with us, if you have any questions relating to these terms and conditions please contact our customer service representatives by email at firstname.lastname@example.org.
“Personal Information” means the details provided by you on registration;
“Product” means a product displayed for sale on the Website;
“Serviced Countries” means countries within the European Union;
“We/us” means Sauce Supper Club of 57 Britannia Way Lichfield Staffordshire WS14 9UY
“Website” means the website located at www.saucesupperclub.co.uk or any subsequent URL which may replace it;
“You” means a user of this Website.
2) USE OF THE WEBSITE
You are provided with access to this Website in accordance with these Terms and any orders placed by you must be placed strictly in accordance with these Terms.
2.2.1 By registering as a user of our Website, you warrant that:
(a) the Personal Information which you provide when you register as a user is true, accurate, current and complete in all respects; and
(b) you will notify us immediately of any changes to the Personal Information via the ‘my account’ feature of this website or by contacting our customer service representatives by email
2.2.2 You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
2.3 Our rights
We reserve the right to:
(a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
(b) change these Terms from time to time in accordance with clause 17.9 Our Right to Vary these Terms. If you do not agree to such amended terms, you must stop using the Website. If you continue to use the Website you will be deemed to have accepted the amended terms.
3) PURCHASE OF PRODUCTS
By placing an order through our Website, you warrant that you are:
(a) legally capable of entering into binding contracts;
(b) at least 18 years old;
(c) resident in one of the Serviced Countries; and
(d) accessing our Website from that country.
3.2 How the contract is formed between you and us
3.2.1 After placing an order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e mail that confirms that the Product has been purchased The contract between us (“Contract”) will only be formed when we send you the purchase confirmation.
3.2.2 The Contract will relate only to those Products we have confirmed in the order Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the confirmation of such order has been confirmed in a separate order confirmation.
3.2.3 Non-acceptance of an order may be a result of one of the following:
– The Product you ordered being unavailable from stock.
– Our inability to obtain authorisation for your payment.
– The identification of a pricing or Product description error.
– You not meeting the eligibility to order criteria set out in these Terms.
3.2.4 If you do require any information regarding orders you have placed with us please call us on 07958 103919 or write to us at the following address:
Customer Service Manager, Sauce Supper Club, 57 Britannia Way, Lichfield, Staffordshire, WS14 9UY
4) CONTRACT CANCELLATION
4.1 Unlike restaurants, supper club chefs carefully plan their budget and ingredients around the number of guests that have booked. Therefore, cancellations have a huge impact on chefs and leave empty spaces around the table.
If you are unable to keep your booking please contact us straight away. There’s two ways we can handle the cancellation:
° You can pass your ticket onto a friend (but don’t forget to send them and us all the details!)
° You can’t find anyone to take your place…
If the event you’ve booked for is over two weeks away, we will contact our waiting list and try and fill your places. In the unlikely event we are unable to do this you will receive a voucher for the total of your booking. If the event is less than two weeks away, we will attempt to resell your ticket(s) – if they are resold you will receive a full refund. If we are unable to resell your ticket(s) unfortunately we will not be able to offer a refund.
4.2 To cancel a Contract, you must inform us in writing. This provision does not affect your statutory rights.
5) DESCRIPTION OF PRODUCTS
5.1 We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information appearing on this Website at a time may not always reflect the position exactly at the moment you place an order.
5.2 Every care has been taken to ensure that the description and specifications of the Products are correct.
6) PRICE AND PAYMENT
6.1 The price of any Products will be as quoted on our Website, except in cases of obvious error.
(b) We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via email that you were entitled to a refund.
8.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
9) THIRD PARTY LINKS
Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. We have not reviewed any of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
11) SAUCE SUPPER CLUB GIFT VOUCHERS
11.1 Sauce Supper Club paper gift vouchers can be exchanged for goods purchased online at www.saucesupperclub.co.uk and over the telephone from Sauce Supper Club.
11.2 Gift vouchers may not be exchanged for cash.
11.3 Gift vouchers must be used within 12 months of issue.
11.4 When redeeming gift vouchers online or over the telephone you will be required to give the serial number of the voucher. This may be used once only.
12) PRIZE DRAWS
We may operate prize draws from time to time which are governed by relevant terms and conditions.
13) OUR LIABILITY
13.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
13.2 Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the Product you purchased.
13.3 This does not include or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) under section 2(3) of the Consumer Protection Act 1987;
(c) for fraud or fraudulent misrepresentation; or
(d) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
13.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits or contracts;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise; provided that this clause 13.5 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 13.1 or clause 13.3 or any other claims for direct financial loss that are not excluded by any of categories (a) to (f) inclusive of this clause 13.5.
13.6 We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
16) EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
(a) strikes, lock-outs or other industrial action;
(b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
(c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
(d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
(e) impossibility of the use of public or private telecommunications networks; and
(f) the acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 Intellectual property and right to use
15.1.1 Unless otherwise stated, the copyright and other intellectual property rights in the content on the Website are owned by us or our licensors. Any access or use of the Website for any reason other than your personal, non-commercial use is prohibited.
15.1.2 No part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or Website without our prior written permission.
15.1.3 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a purchase of Product(s)) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited.
15.1.4 You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
15.2 Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
15.3 Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to Sauce Supper Club, 57 Britannia Way, Lichfield, Staffordshire, WS14 9UY. We may give notice to you at either the email or postal address you provide to us when placing an order, or in any of the ways specified in clause 15.3 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.
15.5 Transfer of rights and obligations
15.5.1 The contract between you and us is binding on you and us and on our respective successors and assigns.
15.5.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
15.5.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
If any part of these Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Terms and shall not affect the validity and enforceability of any of the remaining provisions of these Terms.
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
15.8 Entire Agreement
We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
17.9 Our Right to Vary these Terms
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
These Terms and the Contracts shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England. Any dispute or claim arising out of or in connection with the Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last Updated 1 January 2017